Returns and refunds

Returns and refunds of items purchased on www.manifatturafalomo.com

The priority for Manifattura Falomo is the satisfaction of customers who purchase products on www.manifatturafalomo.com

In accordance with Art. 64 of the Legislative Decree no. 206/2005 (Consumer Code) the consumer has the right to withdraw from the contract without specifying the reason, within 14 working days from receiving the goods, unless the products are damaged and the original integrity of the goods is not maintained (plastic bag and, as far as possible, the packaging box).

Always in accordance with Art. 64 of the Legislative Decree no. 206/2005 (Consumer Code), the right to withdraw is exercised by sending within the deadline of 14 days, a written notice via email to assistenza@manifatturafalomo.it within the following 48 hours.

The refund of the paid price by the Consumer will be carried out by Manifattura Falomo S.r.l, provided that the Product has been returned by the consumer, within 30 (thirty) days from receiving the notice of the withdrawal, by Manifattura Falomo S.r.l.

Instructions for the right of withdrawal

To exercise the right of withdrawal, the Consumer will have to send within 14 days from the date of receipt of the goods, an email to assistenza@manifatturafalomo.it with a communication containing: the intention to exercise the right to withdraw in accordance with Art. 64 of the Consumer Code; the list of products for which the client wants to exercise the right to withdraw; the order number of the product for which refund is demanded; the method of payment of the order and in case of payment carried out through bank transfer, the number of the consumer’s bank account.

Afterwards, the consumer will have to ship the products to the following address:

Manifattura Falomo Srl, Via Feletti, 21 — 33075 — Morsano al Tagliamento (PN) — Italy

Returned products must be:

  • Properly packed in their original packaging, in perfect conditions for resale (not ruined, damaged or dirty) and equipped with all accessories if any, instructions for use and documentation.
  • The products must not be used, must not have signs of use, apart from those that are compatible with the operation of a normal testing of the article. That is, they shall not have any traces of a prolonged use (more than a few minutes) exceeding the time necessary for a test and should not be in a state that does not to allow resale.
  • Shipping costs are borne by the consumer and the consumer is free to choose the courier he prefers.

The risks related to the destruction or damage of goods during shipment are borne by the Client, provided that in such case, the products will not be considered intact and the withdraw will not be valid. Once Manifattura Falomo Srl receives the goods and checks their the integrity, the company will carry out the refund within a maximum of 30 days.

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